FAQ

Where is my money held?

Funds and securities are held in an account under the client’s name at a third party custodian. New River Investments has existing custody relationships with Interactive Brokers LLC and TD Ameritrade Institutional but is not limited to those two institutions. New River Investments and its representatives have no access to client funds other than to enter transactions or transfer funds to the clients’ own accounts. At no point does New River Investments have custody of client funds.

What happens if I am not happy with New River Investments’ services?

Although we will work hard to ensure that clients are satisfied and never feel the need to exercise this option, in the event that you no longer want New River Investments to act as your investment advisor, you may let us know directly and we will help you transfer your accounts. Alternatively, you may contact the custodian directly and request your account be unlinked from our firm. There are no transfer or exit fees imposed by New River Investments.

I have recently changed employers and have a 401(k) or 403(b) plan, can you help me?

New River Investments regularly helps clients with 401(k) and 403(b) rollovers. Please contact us for more information.

I am self-employed or an independent contractor, can you help me with retirement planning?

We have ample familiarity with the specific financial needs of independent contractors and entrepreneurs and would be delighted to help. Please contact us for more information.

 

AARP Financial Adviser Questionnaire

The AARP recommends clients researching investment advisors ask the following 10 questions. We have reproduced them here with answers in the interest of transparency and openness. 

If you are an RIA, are you registered in the above state or are you registered with the Securities and Exchange Commission (SEC)?

New River Investments is headquartered in California and registered in California, Florida, Georgia, North Carolina, and New York.

Are you a Registered Representative of a Broker-Dealer?

No investment advisor representatives of New River Investments are registered representatives of a broker-dealer.

Have you ever been disciplined by the SEC, a state investment or insurance regulator, or other organization (such as NASD, one of the stock exchanges or the CFP Board)?

None of the investment advisor representatives of New River Investments have faced disciplinary actions.

Have you personally been involved in any arbitration cases? What happened in each case? Will you be providing me with an Agreement or Letter of Engagement outlining the services you will be providing and the fees I will be paying? (These agreements are separate from any brokerage agreements I might have to sign.)

None of the investment advisor representatives of New River Investments have been involved in arbitration cases.

Will you provide a written statement of the total dollars in fees and commissions earned by you and your firm and any affiliated broker-dealer, insurance agency or other similar organization because of our relationship? (If the engagement is ongoing, you would be agreeing to provide this information at least quarterly.)

In the event clients authorize us to bill their accounts directly, fees are clearly displayed in account statements for the client to review. Separate statements can also be furnished to clients upon request.

Do you accept fiduciary responsibility across all aspects of our relationship?

Yes.

To the extent that you will be giving me on-going investment advice, will you be providing me with a quarterly written report of my portfolio's rate of return, along with benchmarks very similar to my portfolio, so that I can assess progress?

Our custodians will generate account statements once a month that will contain performance and fee (if applicable) details. New River Investments investment advisor representatives periodically distribute communications to clients which include benchmark performance, if applicable, for clients to assess progress.

Please provide two references from clients who have worked with you over the last five years.

References are available upon request and contingent on agreement from the client providing the reference. We take our client’s privacy very seriously and would never disclose a client relationship without explicit permission to do so.